| FAQ |
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| Packaging |
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| Does my item need to be boxed? |
| We operate a parcel delivery service. Every item must be boxed
(or jiffy bag / envelope depending on size) to travel in our system. |
| What address details do I need to write on my package? |
| You must label all packages clearly with the destination
address. You may optionally add the sender's address, but this is not
necessary. |
| How should I package my item? |
| We can only accept items that are professionally packed / boxed
ready for the driver. The item must be cushioned, protected with suitable outer
packaging and the corners
|
| I'm not sure of the exact size or weight of my package. |
| You need to know this information to use our services. If these
details are wrong, you will be charged the extra postage costs plus a £15.00 |
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| Customs Advice |
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| Will I have to pay customs charges when I send a package? |
| This is unpredictable and is at the discretion of the customs
in the destination country. If they do impose charges, the recipient will be
contacted by the customs directly and we
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| Damaged Items |
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| Do I sign for my goods if they are damaged? |
| If the goods are damaged, please sign to accept but note that
the goods are damaged. |
| Do I need to keep the packaging? |
| If the goods are damaged, packaging must be kept in case the
goods need inspecting with the packaging. |
|
| Collection and Delivery |
|
| Can I have a morning collection? |
| Probably yes. You can specify a package ready time, which may
be up until 3pm, although this depends on your area. Your package will be
collected between this time and 5.30pm. |
| Can you deliver items to the UK from abroad? |
| We can arrange great import rates, but you cannot book this
online at present. Please call us for a competitive quote. |
| Do you only collect boxes? |
| We can collect Boxes, letters and jiffy bags. Please note that
OmniFreight cannot collect crates, pallets or any other item that is not
packaged as above. |
| It's 4pm and my collection hasn't happened? |
| Collections are up until 5.30pm, please contact us at 4pm if
you are concerned about your collection and we can chase the depot. |
| What compensation do I get if my package is not collected on
time? |
| None of the major carriers guarantee their collections. If a
service is guaranteed for next day delivery, this guarantee will only apply
once the package has been collected. |
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| Online Booking |
|
| I don't want to book online, can I ring it through to you? |
| Yes, In order to help customers who are not familiar with
internet. In some cases you may need to call us for parcel which is very
special. |
| Payment Methods |
| We currently accept the following payment methods: Visa,
MasterCard, Switch/Maestro, Solo, Delta. |
| Do you offer credit accounts? |
| Not normally. If you are a limited company and send more than
50 packages a week, we may be able to offer you an account subject to status. |
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